BuggZ
Experienced Member
I picked up a Performa 5200 on *bay a couple of weeks ago and was really excited when the DHL delivery arrived. My excitement ended when I saw the driver unload a box that wasn't really shaped like a square anymore. I opened the "box" and found the plastic housing for the performa had some significant damage. The seller was really great about the whole thing and contacted DHL. DHL said I had to bring the computer in to their local office to file a claim. I took the computer in along with the picture from the auction listing showing what the computer was supposed to look like. The DHL rep said they had to send the computer in to their claims office to determine if the damage was covered or not. About 10 days later I got a notice that I had a package to pick up at the local DHL drop-off point. When I got there there was a large box packed by DHL that had the Performa in the box that I originally received it in inside. When I got the box home, I opened the outer box only to find DHL had done even more damage to the computer. The original box was crushed and split down one side with pieces of plastic protruding through the holes in the cardboard. More than 90% of the plastic housing was shattered into various sized pieces and scattered throughout both boxes. On top of that, DHL said the computer was not adequately packed to prevent damage so they refused to pay the claim, even though they did more damage the second time. The seller was great about the whole thing and we were able to work out an agreement on a partial refund and I got to keep any usable parts. The crazy thing is I decided to try to power the computer up and IT STILL WORKS!!!
Check out the pictures of the damage and the working computer here.
Check out the pictures of the damage and the working computer here.