Excuse me, but, we are here to HELP people, regardless of their level of expertise.
Excuse me, but, I thought this was a forum for vintage computer collectors to compare notes, exchange technical tidbits and otherwise support the vintage computing community.
That said:
First, what part of a pentium ANYTHING do you consider vintage? I didn't miss the fact that this was put in off-topic, but the *#$%@^# address is vintage-computers.com!
Second, if you own a car, and you don't know the difference between the gas and the oil, you shouldn't consider yourself qualified to overhaul the engine. That's an analogy, for those who may not understand the context
...
Third, it is NOT too much to ask a person to have a fundamental knowlege of computers before seeking assistance. I'm not expecting that everyone is an expert, but "PCs for Dummies" was published for a reason.
Forth, since the question was asked, I started learning computer operation and programming skills (Applesoft BASIC on a IIe) about 23 years ago, when I was 11. So, the answer is no--I don't remember much about computers from any time before I was 11. Actually, that was third grade, the same year I learned cursive penmanship--both are more trouble than they are worth...
Fifth, Don't try to make me out like some kind of jerk because I expect people to take a little time to learn what I've had to learn if they want to do what I do. As professionals, many of us have invested a lot of time in learning the skills necessary to do what she wants done. If she is unfamiliar with amazon.com, she should go to her local bookstore, find a beginner's reference and learn the terminology of the technology--then ask questions, I'll be happy to help.
And last, I would not have joined this community if I did not feel I would have something to contribute. I am neither selfish nor greedy with my knowledge and experience, and willingly share what I know. However, it IS a waste of time to explain concepts and principles on this forum that are widely available in mass produced publications. We gather here because the knowledge we share is specialized, and in short supply. For people who are truly interested in the unique information available here, this community is a gold mine--but (I believe) people who want support for late-model wintel machines should look to other resources.