I'll be honest I'm not that familiar with the line but you say it used to work fine? Did it work fine with XP prior to something new being installed? Is this the backup/transfer utility? Have you tried playing with the compatibility mode for that application? (Right click the exe you're running and select properties, there will be a tab "Compatibility Mode" (I think) and you can try selecting an older operating system like 2000 and see if it runs that way). I'm sure you've already found your way to hp's 200lx site but they may have removed useful answers and gone with the "no support" response.