Ah, so he doesn't want to hear from the people who can't use it in the first place, telling him how much they'd like to.
Speaking of exaggerated or distorted comments I can't find the words "dubious claims" anywhere in this thread...
I guess to him an "older computer" is a 486 or Pentium with an SVGA display; I don't think he realizes that for many people in this forum an "older computer" is an 8088 PC, XT or clone, if it's even an IBM-compatible machine at all. Most of those will be connected to a TTL monochrome or CGA monitor and it doesn't sound like an exaggeration that AEIN will not work on those machines without indeed adding an EGA card and its rare and power-hungry monitor or a VGA combo of some kind; people with those "older computers" are understandably disappointed that they can't use this service.
A 486 or later can access the 'real' web after all, albeit slowly, with its much greater range of what's available.
And the closed source and attitude don't help to attract anyone from here. IMO everyone has been welcoming, polite, and trying to be helpful; too bad he doesn't appreciate it.