• Please review our updated Terms and Rules here

Issues with Private Messages - In some cases they arrive blank

Status
Not open for further replies.

Lutiana

Administrator
Staff member
Joined
Mar 26, 2009
Messages
3,234
Location
Dublin, CA USA
We are aware of an issue that seems to affect new users in particular. Basically they are able to send PMs, but when the PM arrives it is blank.

This is proving to be a difficult issue to resolve, but we are working on it.

More updates will be posted when we have them, so please watch this post for any updates.
 

Lutiana

Administrator
Staff member
Joined
Mar 26, 2009
Messages
3,234
Location
Dublin, CA USA
This issue appears to be a bug in the vBulletin forum software, and we have reached out to the makers of the software for some help with it, they are being less than forth coming about it.

Also, we are trying to get some logs from our system for when this happens, but are having a hard time replicating the issue. It would be helpful if anyone who experiences it takes note of the time and date it happened and post that in Chuck(G)'s thread on the issue here. From what I understand, we only keep logs for a short period of time, so getting this info in a timely manner would be very helpful.
 

Lutiana

Administrator
Staff member
Joined
Mar 26, 2009
Messages
3,234
Location
Dublin, CA USA
This feels like a permissions issue, and I have been playing around with some minor tweaks for the new users group and verified some settings that were pointed out to me by rouar but everything on the front end looks right. Alex (@ajacocks) is going to work with the board to see if we can work out what is going on with the back end.

There are also some hints that this may be a bug in the vBulletin code, which means it may not be something we can actually fix. But we're still working on it from all angles.
 
Status
Not open for further replies.
Top