I’ve heard some vague horror stories about how FedEx subcontracts its delivery services to the lowest bidders, but I can’t say I know anything about it...
That said, I kind of wonder if they might have fired whoever they were using locally after complaints. Until recently you could always tell if FedEx was delivering nearby because they were using this beat up panel van that sounded like some teenager’s mid-80’s Camaro, and I can attest to witnessing some… less than careful drop offs. The last few times I’ve seen them, however, it’s been a different driver (who seemed very professional) in a brand-new truck. So, yeah, maybe their last contractor finally crossed a line even FedEx couldn’t stomach? Or maybe the old truck finally dumped its guts on the pavement, no idea.